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🚚 Luna Tots – Shipping Policy
At Luna Tots, we pack every order with love and care 💕, making sure your little one’s essentials arrive safely and on time — no matter where you are in Sri Lanka!
đź•’ Order Processing Time
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All orders are processed within 24 to 48 hours (Monday to Friday).
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Orders placed on weekends or holidays will be processed on the next working day.
đźšš Delivery Timeframes
We partner with trusted local courier services to deliver your order as fast as possible:
| Location Type | Estimated Delivery Time |
|---|---|
| Colombo & Suburbs | 1–2 business days |
| Other Urban Areas | 2–3 business days |
| Rural Areas | 3–5 business days |
đź“ŤÂ Please note:Â Delivery times may vary slightly due to courier delays, weather, or special promotions.
đź’¸ Shipping Fees
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Standard Shipping: Affordable rates based on your location, shown at checkout.
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We occasionally offer Free Shipping promotions – follow our social pages for updates!
🚨 Delivery Issues
If your order hasn’t arrived within the expected timeframe:
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First, check your tracking number.
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Then, contact our friendly team at meow@lunatots.lk with your order number — we’ll sort it out right away!
âť— Missed Delivery
In case of missed deliveries, the courier will typically attempt redelivery. If you continue to miss delivery attempts, your package may be returned to us. We will contact you to arrange a new delivery (additional fees may apply).
🧸 Note to All Loving Parents:
We know how important these products are for your baby. That’s why we treat every order like it’s for our own little one. Thank you for trusting Luna Tots! 🌙
