Terms of service

🌙 Luna Tots – Terms of Service

Welcome to Luna Tots! By accessing and using our website www.lunatots.lk, you agree to the following Terms of Service. These terms are designed to protect both you (our valued customer) and us (your trusted baby essentials provider).

---

1. Overview

This website is operated by Luna Tots. Throughout the site, the terms “we,” “us,” and “our” refer to Luna Tots. By visiting our site or purchasing from us, you agree to be bound by these Terms, including any additional policies linked here.

---

2. Eligibility

By using this site, you represent that you are:

• At least 18 years old (or using the site under a guardian’s supervision).

• Providing accurate and truthful information during checkout or inquiries.

---

3. Products & Pricing

We offer high-quality baby clothing, cosmetics, and essential care products.
We reserve the right to:

• Change product descriptions, pricing, or discontinue items at any time without notice.

• Limit quantities of any products or services we offer.

---

4. Order Acceptance & Payment

Your order is subject to acceptance and availability. We may refuse any order due to:

• Suspected fraud or unauthorized transactions

• Product unavailability

• Errors in pricing or product details

We accept secure online payment methods and all transactions are encrypted for safety.

---

5. Shipping & Delivery

We aim to deliver your orders on time. Delays may occur due to courier or weather issues.
For details, please refer to our Shipping Policy (available on our website).

---

6. Returns & Refunds

Please read our Return & Refund Policy to understand how we handle exchanges, returns, and damaged goods. You can find it in the footer section of our website.

---

7. Intellectual Property

All content (images, text, graphics, logos) on www.lunatots.lk is the property of Luna Tots and cannot be copied, reproduced, or used without permission.

---

8. Limitation of Liability

We are not liable for:

• Any indirect or incidental damages resulting from your use of our products or website.

• Allergic reactions or sensitivities to any cosmetic products — always perform a patch test or consult with a pediatrician if uncertain.

---

9. User Comments & Feedback

If you send us suggestions, reviews, or feedback, you agree that we may use it in marketing and promotional material without compensation.

---

10. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect and protect your personal information.

---

11. Changes to Terms

We reserve the right to modify these terms at any time. Updates will be posted on this page. Continued use of the site means you accept any changes.

---

12. Contact Us

If you have any questions about these Terms, feel free to contact us at:
📧 [email protected]